Privacy Policy

We collect information you provide directly to us, such as when you:

• Create an account for our SaaS products
• Request a quote for custom development
• Subscribe to our software services
• Contact us for technical support
• Sign up for our newsletter or updates
• Use our software applications

Account Information: Name, email address, company name, billing address, payment information, and account credentials.

Usage Data: Information about how you use our services, including IP address, browser type, operating system, pages visited, and features used.

Project Data: Information related to custom development projects, including requirements, specifications, and communications.

We use the information we collect for the following purposes:

• To provide, maintain, and improve our software services
• To process transactions and manage subscriptions
• To communicate about your account and services
• To provide customer support and technical assistance
• To send important updates and security alerts
• To analyze usage patterns and improve user experience
• To detect and prevent fraud or security issues
• To comply with legal obligations

We implement industry-standard security measures to protect your information:

• Encryption: All data transmissions are encrypted using SSL/TLS protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security audits and vulnerability assessments
• Data Centers: Secure cloud infrastructure with leading providers (AWS, Azure, Google Cloud)
• Compliance: GDPR, CCPA, and other privacy regulation compliance
• Incident Response: Established procedures for security incident handling

We use cookies and similar tracking technologies to:

• Maintain user sessions and authentication
• Remember user preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience

Types of Cookies:

• Essential: Required for basic functionality
• Analytics: Help us understand usage patterns
• Preferences: Remember your settings and choices

You can control cookies through your browser settings, though some features may not function properly without them.

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

• Service Providers: With trusted third parties who assist in operating our services (e.g., payment processors, cloud providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you explicitly agree to sharing

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Account Data: Retained while your account is active and for 30 days after closure for recovery purposes.

Project Data: Custom development project data retained for the duration specified in project agreements.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at support@syntaxinnovation.com

As a U.S.-based company, we primarily process data in the United States. For international clients:

• We use appropriate safeguards for international data transfers
• We comply with applicable data protection laws
• We use Standard Contractual Clauses where required

Our services are intended for users who are at least 18 years old. Users between 13-17 years old may only use our services with explicit parental or guardian consent. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will promptly delete the information and terminate the account.

For users under 18, parents or guardians are responsible for monitoring their use of our services and ensuring compliance with these terms.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our services. The "Last updated" date reflects the most recent revisions.

If you have questions about this Privacy Policy or our data practices, please contact us: