Refund & Cancellation Policy
Transparent and fair refund and cancellation terms for all our software services and products. Last updated: September 13, 2025
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all SaaS subscriptions. Custom development projects have specific terms outlined in project agreements.
SaaS Product Refunds
30-Day Money-Back Guarantee
- Full refund within 30 days of initial subscription
- No questions asked - simply contact support
- Applies to TaskFlow Pro, DataSync Cloud, and FormBuilder Plus
- Annual plans: Pro-rated refund after 30 days, within first 3 months
Subscription Cancellation
✅ Monthly Subscriptions
- • Cancel anytime through dashboard
- • Access continues until end of billing period
- • No cancellation fees
- • Data available for 30 days post-cancellation
✅ Annual Subscriptions
- • Cancel anytime, no partial refunds after 3 months
- • Access continues until subscription end
- • Option to downgrade to monthly
- • Data export available anytime
Custom Development Projects
Project-Based Refund Terms
- Pre-Development: 100% refund if cancelled before work begins
- During Development: Refund based on work completed (milestone-based)
- Post-Delivery: Bug fixes covered under warranty, no refunds after acceptance
- Non-Delivery: Full refund if we fail to deliver as per agreement
Milestone Payment Refunds
| Project Phase | Refund Policy |
|---|---|
| Initial Deposit (25-50%) | Refundable until work begins |
| Design Phase | 50% refundable after approval |
| Development Phase | Non-refundable once started |
| Final Payment | Due before deployment |
Support & Maintenance Plans
Cancellation Terms
- Monthly Support:30-day notice required, pro-rated final month
- Annual Support:No refund, service continues until term end
- Emergency Support:Non-refundable once service is rendered
How to Request a Refund
Contact Support
Email support@syntaxinnovation.com with your request
Provide Details
Include order number, reason for refund, and any relevant information
Review Process
We'll review within 2 business days and respond with resolution
Refund Processing
Approved refunds processed within 5-10 business days
Refund Exclusions
Non-Refundable Items
- Custom development work after client approval
- Domain names, hosting, or third-party licenses purchased on behalf of client
- Consultation or strategy sessions already conducted
- API usage or data transfer costs incurred
- Services violating our Terms of Service
Questions About Refunds?
Our support team is here to help with any questions about our refund and cancellation policies.
Email: support@syntaxinnovation.com
Phone: +1 (737) 313-0370
Business Hours: Monday-Friday, 9AM-6PM MST
Start Risk-Free Today
Try our SaaS products with confidence - 30-day money-back guarantee included.