Terms of Service

By accessing and using Syntax Innovations services, software products, or engaging our development services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use our services.

These terms apply to all clients, users, subscribers, and others who access or use our software development services, SaaS products, and custom solutions.

Age Requirements: You must be at least 18 years old to use our services. If you are between 13-17 years old, you may only use our services with explicit parental or guardian consent.

Syntax Innovations provides software development services, SaaS products, and technology solutions. Our services include but are not limited to:

• Custom software development (web and mobile applications)
• SaaS products (TaskFlow Pro, DataSync Cloud, FormBuilder Plus)
• API development and integration services
• Cloud infrastructure setup and management
• Database design and optimization
• Ongoing maintenance and support services
• IT consulting and technology strategy

For SaaS products and subscription services:

• Billing: Subscriptions are billed monthly or annually in advance
• Auto-renewal: Subscriptions automatically renew unless cancelled
• Cancellation: Cancel anytime; access continues until end of billing period
• Free trials: Subject to feature limitations and automatic conversion to paid plans
• Usage limits: Based on selected plan tier and documented specifications

For custom development projects, clients receive full ownership of source code upon final payment, unless otherwise specified in the project agreement.

Subscription Services: Payment is processed automatically via Stripe on your billing date. All major credit cards and payment methods are accepted. By providing payment information, you authorize us to charge your account for all applicable fees.

Custom Development: Projects typically require 25-50% upfront deposit with remaining balance due upon milestones or project completion. Payment terms are specified in individual project agreements. All payments are processed through Stripe, our PCI-DSS compliant payment processor.

Refund Policy: We offer a 30-day money-back guarantee on SaaS subscriptions. Custom development refunds are governed by individual project agreements. Refunds are processed through the same payment method used for the original transaction.

Payment Security: All payment data is processed securely through Stripe. We do not store or have access to your complete credit card information. Stripe is PCI Level 1 certified, the highest level of security certification in the payments industry.

SaaS Products: We retain all rights to our SaaS platforms. Users receive a non-exclusive, non-transferable license to use the software during their subscription period.

Custom Development: Upon full payment, clients own all custom code, designs, and deliverables created specifically for their project. We retain rights to any pre-existing code, libraries, or frameworks.

Open Source: Some projects may incorporate open-source components, which remain subject to their respective licenses.

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure cloud infrastructure (AWS, Azure, Google Cloud)
• Regular security audits and updates
• GDPR and privacy law compliance
• Data backup and disaster recovery procedures

Detailed privacy practices are outlined in our Privacy Policy, incorporated by reference into these Terms.

For SaaS products and hosted services:

• Uptime Guarantee: 99.9% uptime SLA for paid plans
• Support Response: 24-48 hours for standard support, 2-4 hours for priority
• Maintenance Windows: Scheduled during off-peak hours with advance notice
• Data Retention: 30 days post-cancellation for data export

To the maximum extent permitted by law, Syntax Innovations shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or other intangible losses.

Our total liability shall not exceed the amount paid by you for the specific service in question during the twelve months preceding the claim.

Users agree not to:

• Use our services for illegal or unauthorized purposes
• Attempt to breach or test security vulnerabilities
• Interfere with service operation or other users' access
• Transmit malware, spam, or harmful content
• Violate intellectual property rights
• Resell or redistribute services without authorization
• Engage in fraudulent activities or payment disputes without legitimate cause
• Use stolen or unauthorized payment methods
• Provide false or misleading information during registration or payment

Payment Violations: Any attempt to use fraudulent payment methods, initiate unwarranted chargebacks, or abuse our refund policy will result in immediate account termination and potential legal action.

We reserve the right to modify these terms at any time. Significant changes will be notified via email or service dashboard. Continued use after changes constitutes acceptance of modified terms.

These Terms shall be governed by and construed in accordance with the laws of Wyoming, USA, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Sheridan County, Wyoming.

If you have any questions about these Terms of Service, please contact us: